Privacy Policy
Last updated: February 2026
Our Commitment to Your Privacy
At Maddings, we take your privacy seriously. We believe in being transparent about how we handle your information, and we’re committed to protecting your personal data.
This privacy policy explains what information we collect, why we collect it, and how we use it. If you have any questions, please contact us at order@maddings.co.uk.
What Information We Collect
We only collect information that you voluntarily provide to us when you:
- Make a table reservation
- Sign up for our newsletter
- Contact us with an enquiry
- Fill out a form on our website
The information we may collect includes:
- Your name
- Email address
- Booking preferences (date, time, number of guests)
- Any special requirements or dietary notes you choose to share
We do not collect any other personal information, and we do not use tracking technologies or cookies on our website.
How We Use Your Information
We use your information only for the following purposes:
Table Reservations:
- To confirm your booking
- To contact you if there are any changes or issues with your reservation
- To send you a reminder about your upcoming visit
Newsletter:
- To send you updates about our menu, seasonal specials, and events
- You can unsubscribe at any time using the link in any email we send you
Enquiries:
- To respond to your questions or requests
- To provide information you’ve asked for
That’s it. We do not use your information for any other purpose.
How We Protect Your Information
Your personal information is stored securely and is only accessible to authorized staff members who need it to provide our services to you.
We use industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse.
We Do Not Sell or Share Your Information
Your information belongs to you, not us.
We will never:
- Sell your personal information to third parties
- Share your information with marketing companies
- Rent or trade your contact details
- Use your information for purposes other than those stated in this policy
The only exception is if we are legally required to disclose information by law enforcement or regulatory authorities.
Your Rights
You have the right to:
- Access your personal information: Ask us what information we hold about you
- Correct your information: Request changes to inaccurate or incomplete data
- Delete your information: Ask us to remove your personal data from our records
- Withdraw consent: Unsubscribe from newsletters or ask us to stop contacting you
- Object: Refuse any specific use of your information
To exercise any of these rights, please contact us at order@maddings.co.uk.
How Long We Keep Your Information
We only keep your information for as long as necessary:
- Booking information: Deleted 30 days after your visit
- Newsletter subscribers: Kept until you unsubscribe
- Enquiries: Deleted 90 days after the matter is resolved
Third-Party Services
Our website may contain links to third-party websites (such as social media platforms). This privacy policy does not apply to those external sites. We recommend reviewing their privacy policies separately.
Children’s Privacy
Our services are not directed at children under 16. We do not knowingly collect information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new “last updated” date.
Contact Us
If you have any questions about this privacy policy or how we handle your information, please contact us:
Maddings North Barn, Whipley Manor Farm Horsham Road, Bramley Guildford GU5 0LL
Email: order@maddings.co.uk
We value your trust and are committed to protecting your privacy.